Privacy Policy

Effective Date: January 1, 2025

Introduction

Welcome to Service Connection ("we," "our," or "us"). Protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

This policy complies with the Texas Business and Commerce Code – Chapter 521, the Texas Privacy Protection Act, and applicable federal laws.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Types of Information Collected

We may collect the following types of personal information:

  • Personal Identifiable Information (PII): Full name, email address, phone number, mailing address.

  • Account Information: Username, password, and account preferences.

  • Payment Information: Credit card details, billing address.

  • Communication Data: Emails, SMS consent, and correspondence history.

  • Technical Data: IP address, browser type, device information, and website usage data.

Method of Information Collection

We collect your information through the following methods:

  • Online forms on our website (e.g., contact forms, service registration).

  • Phone calls and SMS consent forms.

  • Email communications.

  • Cookies and website tracking technologies.

  • Paper forms completed in-person or mailed.

Purpose of Data Collection

We use the information collected to:

  • Provide and manage our services.

  • Communicate with you about updates, appointments, and billing.

  • Send SMS reminders and notifications based on your consent.

  • Improve website functionality and user experience.

  • Comply with legal requirements and prevent fraud.

Data Security Measures

We take security seriously and implement measures to safeguard your information:

  • Encryption technologies for sensitive data.

  • Secure servers with restricted access.

  • Regular security audits and updates.

  • User authentication controls for account access.

However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Data Sharing

  • We do not sell, rent, or trade your personal information to third parties for marketing purposes.

  • Your information may be shared with trusted third-party service providers who assist in our operations (e.g., payment processors, IT support).

  • We may disclose your data if required by law or to protect our legal rights.

SMS Data Sharing:
Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

User Rights

You have the right to:

  • Access: Request access to your personal data.

  • Correction: Correct or update your personal data.

  • Deletion: Request deletion of your data, subject to legal requirements.

  • Opt-out: Unsubscribe from marketing communications, including SMS.

To exercise these rights, please contact us using the details below.

Contact Information

For privacy-related questions, please contact us:
Service Connection
6860 Dallas Pkwy, Plano, TX 75024
Email: admin@service-connection.com
Phone: 1 (800) 208-3613